Shipping
FREE Shipping and Insurance
Please note that shipping and insurance, on all JM Bullion orders, is absolutely free.
Shipment Packaging
When mailing valuable precious metals, discretion and protection is key. Your products are securely wrapped in protective packaging, and then placed in the shipping parcel along with packing materials to prevent the products from shifting during shipping.
Our labels, return address, and packaging do not give any indication of the valuable contents of the package, so you can rest assured that your packages will arrive safe and sound.
Shipment Tracking
When you place an order at JM Bullion, you can track your order's progress from the time of creation until your products are delivered to your doorstep. By visiting the "Purchase History" section of your My eBay Account, you can follow your order's progress as we process your payment, prepare your package for shipping, and mail the package for delivery.
You will receive email notification as soon as your package ships, along with USPS or UPS tracking, allowing you to follow the package from our fulfillment center to your doorstep.
More About Shipping Insurance
To ensure complete customer confidence, every single package we ship is sent with full shipping insurance. This means that in the extremely unlikely case your package is lost or damaged in transit, you will receive a full refund of the purchase price. Please note that our insurance policies only extend to packages in transit - once the carrier obtains a signature or completes the delivery confirmation, our coverage ceases.
When ordering from JM Bullion, you can be sure that your products are fully covered from our doorstep to yours. Please contact us if you have any questions about our shipping or insurance.
Payment
Immediate payment is required upon selecting "Buy It Now" or upon checking out through the cart.
Through eBay credit cards, debit cards, Apple Pay, Google Pay, and PayPal are accepted. You'll find the payment methods accepted by going to the Shipping and Payments section of the listing.
Checks, money orders, and bank wire transfers are not allowed.
JM Bullion website discounts, coupons, and gift certificates are not valid for use on eBay.
Thank you for shopping with us on eBay!
FAQs
Is my financial and personal information secure?
Yes, all personal information is transmitted using secure SSL web pages. These pages are encrypted to ensure that no personal, financial, or identifiable information is made available to anyone other than you, your bank, or the processor.
What payment methods do you accept?
Transactions are processed through eBay, and credit cards, debit cards, Apple Pay, Google Pay, and PayPal are accepted. You'll find the payment methods accepted by going to the Shipping and Payments section of the listing.
Do you charge sales tax?
Depending on your state and local jurisdiction, JM Bullion may be required to collect sales tax. Please note that your sales tax is dependent upon where we are shipping your bullion, and not necessarily your home address. If you store your gold and silver bullion somewhere other than your home state, please make sure to check the sales tax rates for that location.
Can I pay with an eBay gift card or eBay gift certificate?
Yes - if you have an eBay gift card or gift certificate, you can use it during the eBay checkout process.
Will gold and silver go up in value?
We cannot guarantee that gold or silver will go up in value. Like any investment, gold and silver can and will both increase and decrease over time. Again like other investments, gold/silver is a long term purchase that has a proven track record. While we cannot guarantee that gold or silver will increase in value, history has proven its long term viability as an investment vehicle.
How are your prices determined?
Our prices are determined by the spot prices of gold and silver, in addition to our fixed premiums for each product. Our spot prices, provided by NFUSION, are accurate up to the second, and we add on our premium per ounce for each product to come up with the final price. We update our eBay listings every ten minutes with up to date market pricing to ensure customers receive the most current pricing possible. Please note that individual eBay listings remain active while prices are being updated, so you don't need to worry about items going out of stock or disappearing during a price update.
Do you have minimum or maximum order sizes?
No
Do you have a return policy?
We do not accept returns.
Can I modify my order?
No. Unfortunately order modifications require tremendous effort on our part, as our system is largely automated. They also tend to result in shipping and billing mistakes on our end, so we do not honor modifications.
Can I cancel my order?
No. We begin to process your order as soon as it is completed, so unfortunately we cannot permit order cancelations. Attempting to do so typically results in pick and pack or billing errors, so we do not allow order cancelations.
When will I receive my order?
Customers typically receive their packages within 5-10 business days depending on their shipping address location. We attempt to process all orders with same day shipping, but the typical worst-case scenario would be next business day processing. From there, the transit time depends on the carrier. We ship via USPS and UPS depending on order size and shipping address. Customers receive tracking numbers as soon as their orders queue up for pick and pack, so they can track their order from the time it leaves our facility until it arrives to their doorstep.
To inquire about the availability and shipping dates for specific products, please contact us via eBay Messages.
How much do you charge for shipping?
All JM Bullion listings on eBay offer free, insured shipping regardless of order size or quantity.
How do you ship orders?
Our shipping carriers are selected based on order size and contents, but all packages go by either USPS or UPS. Please note that orders may require signatures at the time of delivery based upon carrier and order value.
Can you combine separate orders?
Unfortunately we cannot combine separate eBay orders into one package. To order multiple items in one package, please add each listing to your cart before checking out so all of your desired items are on one eBay order.
What happens if my order is lost or damaged in transit?
If your package is lost or damaged in the mail, simply contact us via eBay and we will begin the insurance process. If your items are not recovered, you will be entitled to a full reimbursement of the losses in accordance with our insurance policies.
Do you ship internationally?
No, at present we only ship to USA addresses, PO Box Addresses, Alaska/Hawaii, APO/FPO addresses.
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